We pledge to work for the convenience of the customer and to provide all the services he requires as much as possible and not to provide any effort to serve him, including.
Inform the client in a clear and transparent way of placing the hosted server on it.
Providing daily, weekly and monthly backup copies, as well as a weekly and monthly external copy in case it is needed. But the backup copy is the responsibility of the customer and he must keep backup copies of his site for reference if needed. Host support does not bear the least responsibility for the damage of the backup copy due to hacks and additions that cause damage to databases or wrong permissions for folders and files.
Provides protection and stability for servers with a 99.9% uptime rate.
Cooperating with and assisting the client in technical support matters as much as possible, and in the event of a request for assistance that exceeds the working period of (10) minutes, an amount will be calculated automatically to be agreed upon by the technical support team in exchange for providing this support outside the scope of our responsibility.
In Support Host, you do not provide any free technical support for the sites. Rather, that is for fees that have been clarified on the site, and we only support free hosting problems, for example, the site has stopped due to hosting.
Maintaining the customer's personal data completely and in complete confidentiality and will not be disclosed to any governmental or international party without an official letter from that party, and the customer will be informed directly upon disclosure of that information to them unless the subject requires otherwise.
The customer has the right to recover the amounts paid (in the event of an annual subscription only) within (15) days of receiving the site (as a trial period) after deducting an amount of (50) riyals of the domain value, in case the customer is not satisfied with the service provided by us and without any violation Site or client.
Host support is committed to providing the customer with a complete backup copy of his site upon his request for it, at any time, unless his subscription ends, or is in violation of this agreement.